Refund Policy for Atorie

Standard Returns Policy

We accept returns within 7 days of delivery, subject to the following conditions:

• Original tags must be attached
• Item must be in unworn condition with no signs of wear or alterations
• Original packaging must be included
• All accessories must be included

Return packages must be dropped off at USPS within 7 days of delivery.

If you contact our support team within the 7-day window, we will honor your return eligibility with a reasonable grace period to account for our response time.

24-Hour Cancellation Policy

We understand that sometimes you may change your mind about a purchase. That's why we offer a stress-free cancellation option:

• Within 24 Hours: Orders can be cancelled without any questions asked within 24 hours of placing your order.
• After 24 Hours: Once 24 hours have passed, orders cannot be cancelled but you can proceed with our standard refund process once you receive the order.
• To cancel your order within the 24-hour window, please contact our support team immediately at hello@shopatorie.com

Free Returns

We are pleased to offer free return shipping for all orders within the United States.

• All standard US returns qualify for free return shipping.
• International customers are responsible for return shipping costs.
• All returns ship to our California warehouse.
• For defective or incorrect items, we will provide special return instructions to ensure your issue is properly addressed.

How to Request a Return

• Contact Our Support Team: Email us at hello@shopatorie.com or use the contact form on our website.
• Provide Details: Include your order number and photos of the item in its current condition.
• Wait for Approval: Our team will review your request and provide return instructions if approved.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

Returns Outside the Window

Products returned outside of the 7-day window are not eligible for a refund.

If a package is sent back to us outside of the return window, the items remain the responsibility of the customer. We can help you retrieve the products if you provide a prepaid return shipping label. Please email hello@shopatorie.com to arrange this.

Non-Returnable Items

Some items cannot be returned, including:

• Items marked as final sale
• Personal care items
• Items that have been worn, altered, or damaged after delivery
• Items without original tags and packaging