How Can We Help You?
Need assistance? We're here to help. Check our frequently asked questions below or submit a support ticket if you can't find what you're looking for.
Contact Us
Feel free to reach out to us by email and we'll get back to you as soon as possible.
Frequently Asked Questions
How do I track my order?
You can track your order by logging into your account and visiting the Orders section. Each order has a unique tracking number that you can use to monitor its status.
What is your return policy?
We offer free returns within 7 days of delivery for US customers. Return packages must be dropped off at USPS within 7 days. If you contact support within that window, we allow a reasonable grace period to account for support response time.
International customers are responsible for return shipping costs. All returns ship to our California warehouse.
Shipping costs are non-refundable unless the return is due to our error.
Please visit https://shopatorie.com/refund-policy for full details.
How long does shipping take?
Standard shipping typically takes 14-21 business days.
How can I change or cancel my order?
You can modify or cancel your order within 24 hours of placing it. Please contact our support team immediately if you need to make changes.
Are shipping costs refundable?
Shipping costs are non-refundable unless the return is due to an issue with the order.